Vention Introduces 24/7 Video-Based Remote Support, Keeping Lines in Production Long After Installation
October 19, 2026
- Vention launches 24/7 video-based Remote Support for its platform-powered solutions, connecting manufacturers to a Vention automation expert over live video within 10 minutes, reducing operation downtime.
- MachineAnalytics™, now also available on the pendant, includes a pre-built palletizing dashboard tracking boxes per minute, OEE, and uptime, while MachineAgent previews AI-built custom analytics templates.
- New features on the HMI include installing and running concurrent apps like a phone home screen, Palletizer MachineApp 5.2 and 5.3, and a new Buzzer & Tower Light App.
- Case packing, conveying, cobot palletizing, and industrial palletizing all run on Vention’s plug-and-play MachineMotion AI™ (MMAI) controller and MachineLogic software, with unlimited SKUs on a single platform.
- Vention’s end-of-line packaging solutions, RemoteView and 24/7 Remote Support will be demonstrated live at PACK EXPO International, McCormick Place, Chicago, October 18 to 21, Booth N4730.
Vention, creator of the world’s only full-stack automation platform and hardware ecosystem, announced the launch of 24/7 video-based Remote Support, giving manufacturers live access to Vention automation experts at any hour of any day. The launch completes Vention’s approach to palletizing without the what-ifs: proof before purchase with digital twins, expert support after installation, and one platform that adapts as production changes. Vention will demonstrate the service at PACK EXPO International in Chicago alongside the Rapid Series Palletizer 3.0 and its connected conveyor ecosystem.
“Our customers now have two kinds of expertise working for them at any hour. Vention’s automation experts are available on every shift, and AI agents like MachineAgent help their teams understand and improve performance across every line. Together, they keep production moving long after installation,” said Etienne Lecroix, founder and CEO of Vention.
Support Around the Clock
Building on the Remote Support service it introduced in 2023, Vention now connects manufacturers with automation experts on every shift. When a line stops at 2 a.m., the operator opens a live video session from the machine pendant and reaches an expert within 10 minutes. The expert joins with the full context of the machine, including hardware and firmware versions, real-time I/O state, and the program running on MachineMotion AI.
The pendant’s front and back cameras give the expert a clear view of the cell, while HMI screen sharing, voice, and chat keep the operator and expert working side by side. For deeper troubleshooting, the operator can grant the expert Remote Access to the pendant, allowing them to adjust or update the machine’s code directly.
Vention’s support team guides the operator through each step and assigns the right resources to every request, resolving 90% of issues remotely. When on-site presence is needed, more than 40 Vention field experts are ready to deploy, keeping production running at the pace operations demand.
AI-Ready Analytics, from the Pendant to MachineAgent
MachineAnalytics is now available directly on the pendant, and every palletizer ships with a pre-built palletizing dashboard tracking boxes per minute, OEE, uptime, and other key metrics from day one. The dashboard shows what caused a stop and what could cause the next one, while RemoteView gives plant and engineering teams the same live visibility from anywhere.
MachineAgent takes this further, allowing teams to build their own MachineAnalytics templates for the metrics that matter most on a given line. Teams create templates from Copilot or their local IDE, using an AI agent such as Claude Code working with Vention CLI and VDT. MachineAgent for custom MachineAnalytics templates is currently available as a prototype, with full release planned for Q1 2027.
Any Product Today, Any Change Tomorrow
The Rapid Series Palletizer 3.0 handles unlimited SKUs, with operators creating and managing new products and pallet patterns directly from the pendant. The latest Palletizer MachineApp 5.2 and 5.3 releases introduce code injection, enabling advanced users to customize or modify their application after deployment, and extend support to a broader range of Industrial Palletizer configurations.
Case packing, conveying, cobot palletizing, and industrial palletizing all run on a single MachineMotion AI controller and MachineLogic software. A new pendant home interface works like a smartphone home screen, letting operators install, switch between, and run multiple MachineApps at once, such as a conveyor app alongside the palletizer app.
Connected Conveyors
Vention’s modular conveyor ecosystem connects directly with the palletizer, creating a single, synchronized system from infeed to pallet. O-Ring and Poly-V roller conveyors and Vention-designed motors, with up to 20 motors per controller over EtherCAT, support product infeed, accumulation, and transfer ahead of palletizing, programmed through MachineLogic using code-free tools or Python.
Proven Before Purchase
Every project starts with free scoping, throughput analysis, and design from Vention’s expert team. Each cell is then built and run in Vention’s factory before it ships, with a dry run included even when no FAT is needed.
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