Endress+Hauser Canada Expands Support With 24/7 Online Service Portal

April 1, 2021

With the launch of its new online service portal, Endress+Hauser Canada customers now have every day, around-the-clock online access to resources and tools to perform self-service functions and manage their support and service cases.

The key features of the online service portal at ca.endress.com include the ability for customers to: a) easily log in to open a support case and monitor its status and history;  b) solve issues by working with a company technical support expert via live feed; c) describe issues and receive a documented resolution; and d) have 24/7 access to a growing number of Endress+Hauser knowledge articles they can use to address an issue or to implement preventive maintenance practices for a particular device or measurement technology.

The online service portal represents an improved digital experience. Support is fast, easy and available online at any time, and each case registered will be handled by a support expert. In the event of an incident or unexpected downtime, the case will receive the same urgency as one reported via telephone. (The online service portal is an additional support channel, not a replacement for telephone support, or for on-site service where the latter is deemed necessary.)

Customers also can benefit from Endress+Hauser’s database of knowledge and extensive service expertise from actual support cases. The online service portal contains articles on diagnostics and troubleshooting, and on product and application know-how, such as service operations. Customers simply log in, describe the issue, and access the database to view a potential solution.

These online service features and benefits will help optimize instrumentation performance over the entire lifecycle, minimize downtime, and reduce maintenance efforts.

For more information on Endress+Hauser’s online service portal visit https://www.ca.endress.com/en/instrumentation-services/industry-support-services/instrumentation-support-canada.

Related Articles

Editor’s Pick: Featured Article

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s u-control 2000: The Automation Controller

Weidmüller’s scalable engineering software, u-control 2000, adapts individually to your requirements. And, the u-control is powerful, compact and fully compatible with Weidmüller’s I/O system u-remote. This article looks at what makes u-control the heart of your automation.

Programmable logic controllers (PLCs) are one of the main components of any automated system. A typical control system has inputs, outputs, controllers (i.e., PLCs), and some type of human interaction with the system, a human machine interface (HMI), for example.

Read More

Latest Articles

  • Labeling Cables and Wires

    February 3, 2026 Choosing the right wire marker or cable label Cable and wire labeling is critical in the identification, assembly, and repair of electrical control panels, wire harnesses, and data/telecommunications systems. It is an upfront cost that saves time and labor expenses when changes or repairs need to occur to the systems you work Read More…

  • ITC 101: Understanding NEMA Ratings for Electrical Enclosures

    February 3, 2026 Understanding NEMA Ratings for Electrical Enclosures NEMA Ratings are an essential classification system used across North America to define the environmental and mechanical protection provided by electrical enclosures. Developed by the National Electrical Manufacturers Association (NEMA), these ratings help engineers, installers, and specifiers identify the appropriate enclosure type for industrial, commercial, and outdoor Read More…